Terms of Service

Latinum IT Partners ("Latinum", "we", "us") is a technology company incorporated in Ontario, Canada. We operate at latinum.ca. These Terms govern your use of the Latinum AI agent service. By subscribing, you agree to these Terms.

Latinum provides a dedicated AI executive assistant agent that integrates with your email, calendar, CRM, and project management tools. Your agent is provisioned on a dedicated server hosted in Canada and is accessible via Telegram and a web interface.

The agent is designed to take autonomous actions on your behalf — including drafting and sending emails, scheduling meetings, updating CRM records, and completing research and planning tasks — based on your instructions and configured approval levels.

The agent’s output is best-effort. AI systems make mistakes. Before relying on any AI-generated content for financial, legal, medical, or other critical decisions, you must review it yourself.

We are not liable for errors, omissions, or inaccuracies in agent output. You are responsible for reviewing agent-drafted communications before they are sent, and for verifying any research or analysis the agent produces.

By subscribing to Latinum, you explicitly authorize the agent to take actions — including sending emails, updating CRM records, scheduling calendar events, and interacting with connected third-party services — based on the approval level you have configured.

You are responsible for configuring your approval levels appropriately. If you configure the agent to act without requiring your confirmation on individual tasks, you accept responsibility for those actions. We recommend starting with higher-approval configurations.

Your data stays in Canada. All agent data — including conversation history, action logs, connected OAuth tokens, and files — is stored on OVH Canada infrastructure (Beauharnois, Quebec).

When you connect third-party services, we store OAuth access tokens encrypted at rest. We do not sell your data, share it for marketing, or use it to train AI models. See our Privacy Policy.

You may not use Latinum to:

• Send spam or conduct mass outreach without recipient consent
• Engage in illegal or deceptive activity
• Impersonate another person or organization without authorization
• Circumvent, probe, or interfere with the Service or infrastructure
• Use the Service to harm third parties

See our Acceptable Use Policy.

Subscription fees are billed monthly in advance via Stripe. Prices are in Canadian dollars unless otherwise stated. We may update pricing with 30 days’ written notice.

If payment fails, we may suspend your account after reasonable notice. We do not offer refunds for partial months except where required by law.

To the maximum extent permitted by law, our total liability to you for any claim arising from or related to the Service is limited to the fees you paid to us in the three months immediately preceding the claim, up to a maximum of $10,000 CAD per incident.

We are not liable for indirect, incidental, consequential, special, or punitive damages — including loss of profits, business, or data.

Either party may terminate the subscription with 30 days’ written notice. You may also cancel immediately; your access continues until the end of the current billing period.

We may suspend or terminate your account immediately for a material breach, including violations of the Acceptable Use Policy. After termination, your data is retained for 90 days for export, then permanently deleted.

These Terms are governed by the laws of Ontario, Canada and the applicable federal laws of Canada. Any dispute that cannot be resolved informally will be submitted to arbitration in Toronto, Ontario.

Before initiating arbitration, contact us at kevin@latinum.ca.

We may update these Terms from time to time. If we make material changes, we will notify you by email at least 14 days before the changes take effect.

Questions about these Terms? Email us at kevin@latinum.ca

Latinum IT Partners · Ontario, Canada